Technology

Analysis: Zoom's abandoned Five9 deal shows hurdles to expansion

Analysis: Zoom's abandoned Five9 deal shows hurdles to expansion

Zoom Video Communications Inc's (ZM.O) aborted $14.7 billion acquisition of call center software firm Five9 Inc (FIVN.O) has spotlighted issues that will weigh on the virtual meeting giant's next attempt to expand through dealmaking, analysts and investment bankers said. Zoom's unwillingness to add cash to its bid and rely solely on its stock as currency to pay for the Five9 deal backfired after its shares slipped by as much as 29% in the weeks after the deal was announced in July.

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