Technology

Facebook has a culture problem—but not the one people think it has

Facebook has a culture problem—but not the one people think it has

Inadvertently giving a customer an excuse to try something else is a truly bad idea. Holding on to regular users requires relentless vigilance on product, on technology, and on customer service for starters. And when the business you are in is social networking, it requires trust. And a series of corporate scandals at Facebook have shaken the trust of the user base—not just members, millions of whom have figured out how to drop the service, but also advertisers.

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